Support, contacts and growth
Help customers find information about your restaurant
During service, repeatedly answering questions about opening hours or directions takes up your team's time. Clear website information and a configured chatbot can help visitors find answers and leave a contact request.
Keep everyday information up to date
Check opening hours, closing days, location and contact details. Keep published menus current. Do not let the chatbot guess prices, availability or allergens: sensitive questions need confirmation from your team.
Separate requests from confirmed bookings
Tell customers when a request still needs confirmation. If you use scheduling tools, check configuration and availability before promising a table. The chatbot should direct visitors to the booking process your restaurant actually uses.
Follow up with context
Use the CRM to organise group, event and other business enquiries. Record the purpose of each request and the next response. Promotional campaigns need separate permission; a booking request does not automatically authorise marketing.
Frequently asked questions
Does the chatbot know whether a table is available?
It should only show availability when a configured, validated connection supplies that information. Otherwise, it must forward the request for confirmation.
How do I start?
Analyse your website using the AKLELA form and review your restaurant's public information. Then check the plans and prepare the content your chatbot should know.